As soon as I saw that while browsing rates on websites I immediated dialed the front desk of the specific hotel I wanted to stay at. Don't put this on hotels.com - I checked, and the cancellation policy they give is different for different hotels, which means that his misleading statement of being able to cancel before the 23rd was the responsibility of Holiday Inn Express, not hotels.com. Unfortunately, we have suffered as well. Flights have stopped, hotels were closed, and travel was put on hold. We would have been in town to celebrate Christmas with my family. To cancel a reservation, select the “Reservations” link from the homepage. Last night I booked a room for next weekend in a Holiday Inn. Revision/Cancellation: Should you need to cancel, please do so before the local hotel hold time to avoid cancellation fees. Unfortunatly, the first option on any holiday inn reservation site is the advanced purchase rate and it clearly states the terms and that there is no cancellation refund. I just realized that Holiday Inn will charge me for the first night, as part of the cancellation. On the day we were to leave we had an emergency with one of our dogs and he was hospitalized. We could not predict such an event. The travel industry was the first to suffer from this global pandemic and continues to suffer still. COVID-19 has dramatically impacted the travel industry. I made an online hotel reservation at Holiday Inn E&S in Florence, SC on 7/18/2010 before our travels because I wanted to be assured a clean, comfortable room during our travels. Yes. I made reservation to stay one night on April 4th two and half weeks in advance through their website. I had reservation to stay @ this Holiday Inn for two nights. No one could. Intercontinental, the owner of brands like Holiday Inn, Kimpton, Candlewood Suites, and Crowne Plaza, is waiving cancellation fees on its hotels worldwide, for bookings made by April 6, for reservations now through June 30. Marriott I don't travel or make online hotel reservations often and will be extremely careful next time I do. I called the hotel @ 2 o'clock and advised them of my circumstance. They told me too bad, I would be charged for one nights stay. This morning, I got word that my event was moved, so I cancelled the Holiday Inn and booked a room in a hotel closer to the event. I recently booked 4 days in a Washington, DC hotel … My family and I are traveling to MD and VA. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. 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